Terms of service

Last Updated: 15.07.2025

Welcome to the Zane Active online store. By using this website, you agree to the following terms of service. If you do not agree with any part, please do not use this website.

📦 COMPANY INFORMATION

Zane Active operates under the company:
Company Name: Darko Kopčič s.p.
Address: Krajnčičeva ulica 4, 2000 Maribor, Slovenia
VAT Number: 14151138
Email: info@zaneactive.com

🛒 GENERAL TERMS OF USE

  • The website may only be used by individuals aged 11 years or older.
  • By placing an order, you confirm that all information you provide is accurate and truthful.
  • We reserve the right to refuse any order at any time for valid reasons (e.g., pricing errors, suspected misuse, etc.).

💳 PRICES AND PAYMENTS

  • All prices are listed in EUR and include VAT (unless stated otherwise).
  • We accept payments via credit cards, PayPal, or cash on delivery.
  • We reserve the right to change prices without prior notice.

🚚 SHIPPING

  • Orders are usually processed within 1–3 business days.
  • Delivery within Slovenia typically takes 2–5 business days.
  • For detailed shipping information and costs, please visit our Shipping Page.

🔁 RETURNS AND EXCHANGES

  • Products can be returned or exchanged within 14 days of receipt, provided they are unused, with tags, and in their original packaging.
  • Return shipping costs are covered by the customer, except in cases of our error.
  • Full return policy is available here: Refund Policy

🛡️ PRIVACY PROTECTION

  • Your personal data is handled in accordance with applicable laws (GDPR).
  • Data is used exclusively for order processing and improving the user experience.
  • Full Privacy Policy is available here: Privacy Policy

❌ RIGHT TO REFUSE

We reserve the right to limit or refuse the sale of our products to anyone, at any time, for any reason.

✍️ CHANGES TO TERMS

These terms of service may be updated from time to time. Changes take effect immediately upon being posted on this page.

📬 CONTACT

If you have any questions regarding these terms of service, please contact us at:
📧 info@zaneactive.com