Privacy policy
Last updated: March 27, 2026
This Privacy Policy explains how ZANE ACTIVE (“Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services or make a purchase on zaneactive.com (“Website”) or otherwise interact with us in relation to the Website (collectively, “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including due to changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the “Last Updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide Services, we collect personal information about you from various sources as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve Services, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
Information You Provide Directly
Information you provide to us directly through our Services may include:
- Contact information, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information, including username, password, security questions, and other information used for account security.
- Customer support information, including any information you choose to include when contacting us through the Services.
Some Services features may require you to provide certain information directly. You may choose not to provide this information, but this may prevent you from using or accessing those features.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services (“Usage Data”). This may include the use of cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use the Website and your account, including device information, browser type, network connection, IP address, and other data about your interactions with the Services.
Information from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies supporting our Website and Services, such as Shopify.
- Payment processors collecting payment data (e.g., bank account, credit/debit card information, billing address) to process your payment, fulfill your orders, and provide requested products or services.
When you visit our Website, open or click emails we send, or interact with our Services or ads, we or third parties working with us may automatically collect certain information using web tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
All information we obtain from third parties will be handled according to this Privacy Policy. See also the section Third-Party Websites and Links.
How We Use Your Personal Information
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Providing Products and Services: We use your personal information to provide Services and fulfill our contract with you, including processing payments, fulfilling orders, sending account-related notifications, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing delivery, enabling returns/exchanges, and other account-related features.
We may also enhance your shopping experience by allowing Shopify to connect your account with other Shopify services you may use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy. -
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional messages via email, SMS, or mail, and displaying ads for products or services. This may include using your personal information to better personalize Services and advertising on our Website and other websites.
If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in selling our products under Art. 6(1)(f) GDPR. -
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for your account credentials’ security. Do not share your username, password, or other login information with anyone. If you believe your account is compromised, contact us immediately.
If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in ensuring the security of our Website for you and other customers under Art. 6(1)(f) GDPR. - Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain a business relationship with you under Art. 6(1)(f) GDPR.
Cookies
Like many other websites, we use cookies. For specific information about the cookies we use related to Shopify store operations, see Shopify’s Cookie Policy. Cookies help operate and improve our Website and Services (including remembering your actions and settings), conduct analytics, and better understand user interactions with Services. Third parties and service providers may also be allowed to use cookies on our Website to better tailor Services, products, and advertising on our Website and other websites.
Most browsers accept cookies automatically by default, but you can set your browser to remove or reject cookies via your browser controls. Note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to operate improperly or become unavailable. Blocking cookies may not fully prevent information sharing with third parties such as advertising partners.
Global Privacy Control (GPC)
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to withdraw consent for certain uses or disclosures of your data. If you notify us of your preferences via the GPC signal, we will treat it as a valid request to opt out of sharing/targeted advertising for the associated browser or device. If we can link the device sending the signal to a Shopify account, we will also apply the opt-out to that account. For more information about GPC, please visit https://globalprivacycontrol.org/.
Please note that, apart from the GPC signal, we do not recognize other “Do Not Track” signals that your browser or device may send. For more information about Do Not Track signals, visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
We may disclose your personal information to third parties for purposes of fulfilling contracts, legal obligations, and other reasons in accordance with this Privacy Policy. Such circumstances may include:
- Vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping);
- Business and marketing partners, including Shopify, to provide services and advertising. These partners will use your data according to their privacy notices;
- With your consent, such as for shipping products or using social media widgets or login integrations;
- Our subsidiaries or within our corporate group in our legitimate interest for successful business operations;
- In connection with a business transaction, such as a merger or bankruptcy, to meet legal obligations, respond to legal requests, enforce terms of service, or protect our services, rights, and those of our users.
Categories of Personal Information Disclosed
| Category | Recipients |
|---|---|
| Identifiers (basic contact info, order and account data) | Vendors and service providers |
| Commercial information (order history, purchase records, customer support data) | Business and marketing partners |
| Internet or other similar activity data | Subsidiaries |
| Geolocation data (IP-based location or other technical measures) | Subsidiaries |
We do not use or disclose sensitive personal information without your consent or for evaluating your characteristics.
User-Generated Content
If you post reviews or other content, it will be public and accessible to anyone. We do not control access by others and cannot guarantee privacy or security. We are not responsible for accuracy, use, or misuse of such data.
Third-Party Websites and Links
Our website may include links to third-party sites or platforms. We are not responsible for the privacy or security of these sites. Visiting a link does not imply endorsement.
Children’s Information
Services are not intended for children, and we do not knowingly collect personal data from children. Parents or guardians may request deletion of any data submitted by a child.
Data Security and Retention
No security measure is perfect. We cannot guarantee complete security during transmission. Retention depends on account maintenance, legal obligations, dispute resolution, or other legal requirements.
Your Rights
Depending on your location, you may have rights to access, delete, correct, portability, restrict processing, withdraw consent, or file complaints. Contact us to exercise these rights.
Advertising Services
We use services like Shopify Audiences for personalized advertising. To opt out of third-party personalized advertising, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your data, contact us. In Europe, you may also contact your local data protection authority.
International Users
Your data may be transferred and processed outside your country. Transfers from Europe rely on recognized mechanisms such as Standard Contractual Clauses.
Contact Us
If you have questions or wish to exercise your rights, contact us at info@zaneactive.com or at Krajnčičeva ulica 4, Maribor, 2000, SI. In accordance with EU law, we are the data controller of your personal information.